2009 survey; Applied Inspection Limited

Customer Satisfaction Survey 2009

Introduction

The overall Customer Satisfaction measurement remains extremely high at 90.85 per cent. It reflects the importance that all staff place on satisfying the requirements of customers. The figures since 2000 are as follows:

2000 - 88.53%
2001 - 88.61%
2002 - 89.46%
2003 - 89.66%
2004 - 89.90%
2005 - 90.09%
2006 - 92.69%
2007 - 91.45%
2008 - 90.64%
2009 - 90.85%

The above illustrates that the Company has achieved the stated Quality Target of maintaining the level of customer satisfaction at 89% or above (Stated in 2004).

The next review of Customer Satisfaction will be carried out late 2010.

John Morris, QHSE Manager, carried out the survey assisted by the Chesterfield office staff, Dawn Andrews, Amy Skelland and Louise Mallender.

Back to Customer Satisfaction Index

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Head Office: Applied House Old Colliery Lane Holmewood Chesterfield Derbyshire S42 5RB Location Map Tel: +44 (0)1246 851864 Fax: +44 (0)1246 852243	Northern Office: Unit 8, Longland Industrial Estate Milner Way Ossett, Nr Wakefield West Yorkshire WF5 9JE Location Map Tel: +44 (0)1924 270006 Fax: +44 (0)1924 565113	Midlands Office: Bridge House Bond Street Burton-on-Trent Staffordshire DE14 3RZ Location Map Tel: +44 (0)1283 515163 Fax: +44 (0)1283 539729

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